Refund policy

It’s great to be fair. Our policy is… Ride. And world peace. Following the ACCC guidelines and playing fair gets us all a step closer. There’s a great thing in Australia called the consumer guarantee. Basically, if you bought a Squiggy and it arrives broken, you didn’t break it and it can’t be fixed, you can return your Squiggy. There’s a bit more to it which you can read about here: ACCC  It’s everything you need to know. People have really thought about how to be fair.

To start a return, you can contact us at contact@squiggy.com. If your return is accepted, we’ll send you a return shipping label, as well as the instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@squiggy.com.

Damages and issues

Due to the nature of this product, we can only accept warranty claims for items that are Dead on Arrival (DOA). We must be notified within 3 days from receipt of delivery to be eligible for exchange.

To claim for warranty of faulty products. We need

  • Clear photos of the product from different angles. e.g. Front and back sides.
  • A video explaining the issue
  • A photo of the shipping label and original packaging
  • Return of the product for further inspection if needed
  • Once the return is received and inspected, we will inform you that we have received your returned item. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If the product is deemed not faulty, customers need to pay postage to get the product resent or combined to ship with next order.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.